22.10.11

Trina's 21st (:


yay! receive one photo from my readers which she receive the MJ products from me! (:
glad u love it babe! 
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went to trina's 21st bdae celebration at the carribean condo! its a splendid condo estate with those luxury facilities!
her bdae theme was pink & white (:



 berenice and i with the hello kitty cupcakes!
fondant cupcakes arent of my liking cos they only look good :S

 wit the birthday girl!

 her chubby son which was born in May!
time really flies and now shes a hot mama!


 oversized birthday cake! haha reminds me of my own 21st birthday cake!

 with berenice again (: shes very persistent in wearing her ultra painful heels whenever she takes pics with me!

 this is Shaun, he is my first bf haha~
im serious! we were together for 3 yrs+
glad tt we're still friends!


 see this hot mama, gave birth to a son and still skinnier than me!



 liling and i! we were great helpers at trina's wedding abt a yr ago! great catching up with her!


 happy family! <3
 end off this post with a cute photo of their babyboy, Kayler!
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looking at all these food photos is making me hungry! i don't know why im still not really able to open my mouth much and it still hurts, i wonder how am i gg to remove those stitches on monday =/

anyway, today was quite a weird day for me. i have a Miss 9am customer who made this last min appt with me at 9am, so i woke up early and was so enthusiastic abt my work since i've been resting for days!
she didnt show up till i gotta sms her at 930am to realize tt she got into a car accident, but will settle things and reach my place at 945am. i told her theres no need to rush, she can come by tonight at about 830pm after i finish with my last customer at 5pm.

funny thing is Miss 5pm appt didnt respond to any of my whatsapp or text SMS when i reminded her about our appt, i whatsapp n SMS her at 9.45am and 1.15pm respectively which she read and gladly ignored. so i told her at 3+ tt its ok, i take it as shes not coming, and i asked Miss 9am to come at 5pm instead of 8.30pm which she gladly replied shes on her way.

Miss 5pm only replied me when im finishing up with my 2nd customer saying she was so busy from work, and will be late for appt, i told her to arrange another appt with me as i have already got another customer to replace her slot, and i also thank her for getting back to me.
while i was happily waiting for Miss 9am, she texted me that she cant make it for her appointment bcos she still has wedding stuff to settle and she cannot make it for her appointment anymore! -.-

this is the reason why I JUST HAVE TO TAKE IN DEPOSITS, no matter how last minute the appointment can be! Bcos people will show up when they pay deposits for their precious slots. Its quite a waste of time waiting for MIA pple isnt it?
I posted this short comment on FB and i have this manicurist friend who stays at sembawang, had to travel to her shop at AMK to face MIA pple too. I work from home its easier for me, but what about pple who travel such a distance to realize you arent coming for your appt? hmmm~~ 

self-reminder: please get deposits from all customers from now on.

8 comments:

Miss5pm said...

I am Miss 5pm. I feel very hurt by your comments below.

"i whatsapp n SMS her at 9.45am and 1.15pm respectively which she read and gladly ignored."

Sometimes, don't place your viewpoint on other people. You said that I am being irresponsible. I read and gladly ignore your WhatsApp and SMS. But have you ever thought if that is the REAL case? I am not your first-time customer. Have I done such thing to you before? I got back to you VERY LATE towards the end STILL because I really was very busy with work. My phone was inside the bag and I didn't check it at all. If you think I am being irresponsible, I won't even need to respond to you at the end of the day.

Not trying to pick fight or argue. 我只是不想,也不喜欢,被人冤枉。

Junying said...

Hi there, I didn't mean to pick any argument, this is my personal space and I wrote down my own experience, I take in deposits from customers bcos theres customers who MIA or will jus text me tt they r not coming and shut me off.
My first whatsapp tp u was 9am+, u read the message, and went online on whatsapp at 11am+, and my last whatsapp to u was 1.17pm and i checked u went online on whatsapp at 2.25pm tt day, if ur hp was in yr bag all the time, u wouldnt even be online? is it a hp malfunction tt gave me the wrong information?
or from 9am u didnt take a toilet break or even lunch break?
and u told me u will be coming and will be late at 4+ when our appt was 5pm.
i do this for a living, i cannot handle if all customers are like that. I was feeling frustrated thus this blogpost.
so from your viewpoint, i am being unreasonable, but from my viewpoint, this is frustrating for me.

Anonymous said...

Junying.. my suggestion to you is just collect from every deposit from every customer.. stop being so kind.. kind ppl are never been apperciated...

Miss 5pm , you got back to her VERY LATE towards the end of the day..but do you know every customer count for home base business ? perhaps your work is so busy that you can see but u cant reply her at all.. but do you think u are totally not at fault at all ? she drop 2 apps to confirm the appointment again and again with you... but no reply.. so she should take it as you are coming while who know u might not.. or she should take it that you will not be coming and u appear right at her door step when she have another cusomter..

I'm not taking side on her.. but the fact is if u stand in her shoes to think.. u will know... if you are her return customer the more u should know how much she value this business..

nailartexpress said...

As a home-based manicurist myself, I would urge Miss 5pm to do some self-reflection.

Whatsapp clearly shows when a person is online, and displays the time that the person was last online, so Junying can clearly see for herself and conclude whether you have read and ignored her messages, or if your phone had not been checked at all.

I am guessing that Junying did not collect a deposit from you because you are a repeat customer, and this tells me that she clearly trusted you enough and valued you as a customer. Yet, you knew she messaged you but you did not even want to spend a few seconds to let her know whether you would be coming.

From the anonymous comment, it seems that you also have a bad track record of changing appointment/turning up late with last-minute notice.

Such customers are home-based manicurists worst nightmare. Junying, please implement your deposits regardless of whether the customer is a first-timer or repeat customer, especially if the repeat customer has a bad track record.

Anonymous said...

Nail Art Express

Perhaps i did not make myself clear enough.. the following messgae is for Ms 5pm

"you got back to her VERY LATE towards the end of the day..but do you know every customer count for home base business ? perhaps your work is so busy that you can see but u cant reply her at all.. but do you think u are totally not at fault at all ? she drop 2 apps to confirm the appointment again and again with you... but no reply.. so she should take it as you are coming while who know u might not.. or she should take it that you will not be coming and u appear right at her door step when she have another cusomter..

I'm not taking side on her.. but the fact is if u stand in her shoes to think.. u will know... if you are her return customer the more u should know how much she value this business.."

Not for Junying...

nailartexpress said...

Anonymous: I know, what I meant is that from your comment, I can see that Miss 5pm is (blah blah... description for her)

Trina said...

Hi Miss 5pm,

Firstly, I uds from your point of view why you are not happy about how jy had ranted about you. but did you actually think about why she was unhappy?

1. She just had her wisdom tooth extracted and that de pain that she was gg thru was already enough but yet she still decided to not take more rest and resume to business earlier.

2. Her morning appt couldnt make it on time and msg her that she would be late but yet couldnt make it for the appt.

3. If you knew your appt was at 5pm, wouldnt you have tried to contact jy on that morning itself to confirm your appt slot & time? (Im not saying jy is forgetful or anything, more like for confirmation)

4. As an outsider, being stood up 2 times in a day doesnt make some1 that is having pain all day feels good in anyway.

And honestly, if you did not see your phone at all, den how do you explain yourself gg online at 2+pm? Unless you are saying either your phone can access to your whatapps without you touching it or JY's phone is faulty to have seen you online.

Im not trying to side jy or pick a fight with you. but if you did really see your phone and not reply you shd have at least apologise instead of saying that you felt hurt by jy's blog rant.

Afterall, that is her personal blog. She CAN actually rant on it right?

Miss5pm said...

Junying, I didn't try to stop you from sharing your emotions and frustrations in your blog. My comments are not meant to be interpreted that way. I just wish to let you know how I feel from your comments too. Just want to clarify, I really didn't see your messages, neither in Whatsapp nor SMS. When I first responded to you around 4-ish, that was the time I checked all my SMS, Whatsapp to me, on that day. And yes, I didn't even have a toilet break from the time I started work. If you don't trust that, I really can't say anything anymore. And I didn't try to be irresponsible and play a fool on you.

And for the rest of the commentators, I didn't say I was right in this case at all. I did apologize to JunYing. I left my first comment, because I felt hurt by her comments, just as she felt frustrated with my case. I'm not trying to stop her from ranting in her blog. Please don't misunderstand me.

I rest my case.